CLIENT RESULTS & CASE STUDIES
Real Results from Medical Billing Clients
Below are five anonymized case studies from CHB Medical Billing engagements across cardiology, mental health, multi-specialty, solo practice, and hospital billing. Each example shows the original challenge, what CHB changed, and the measurable medical billing outcome. Practice names are withheld per client confidentiality agreements.
HIPAA-Compliant. SOC 2 Type II audit in progress. As low as 2.5% of collected revenue.
CASE STUDY 1 · Cardiology
4-provider cardiology practice in Southern California
The challenge
High denial rate on interventional cardiology claims (cath lab procedures, modifier 59 use, bundled coding). Aging A/R exceeding 75 days. Practice manager reported losing 3-4 hours per week chasing payer status.
What CHB did
CHB took over billing inside the practice eClinicalWorks PM. Our cardiology billing specialists rebuilt the coding workflow for cath lab procedures, applied correct modifier 59 with documentation support, and instituted daily denial categorization.
The outcome
Denial rate dropped within 90 days. Days-in-A/R reduced significantly. Practice manager time on billing follow-up reduced to a weekly check-in instead of daily firefighting.
CLIENT RATING
★★★★★
HIPAA-Compliant. SOC 2 Type II audit in progress.
CASE STUDY 2 · Mental Health
Solo psychiatrist practice in California
The challenge
Mixed payer mix (commercial, Medicare, Medi-Cal) with frequent eligibility errors causing pre-visit collections to fail. Telehealth POS code confusion driving denials. Patient balances exceeding 60 days for many cases.
What CHB did
CHB implemented pre-visit eligibility verification 48 hours before each appointment, established a clear telehealth POS (02) workflow, and built a patient balance cycle that maintained the therapeutic relationship while improving recovery.
The outcome
Eligibility-related denials nearly eliminated. Telehealth claim rejection rate dropped. Patient balance recovery improved meaningfully without harming the therapeutic relationship.
CLIENT RATING
★★★★★
HIPAA-Compliant. SOC 2 Type II audit in progress.
CASE STUDY 3 · Multi-Specialty Group
12-provider multi-specialty group in Arizona
The challenge
Different billing requirements per specialty (primary care, OB/GYN, gastroenterology, internal medicine) handled by a single in-house biller who could not keep up. Reporting was inconsistent across specialties.
What CHB did
CHB assigned specialty-specific billers to each provider sub-account. Each biller knew the coding nuances, modifier rules, and payer-specific patterns for their assigned specialty. Reporting standardized across all providers.
The outcome
Clean claim rate improved per specialty. Specialty-specific denial patterns identified and addressed. Practice administrator now has unified reporting across the group instead of individual provider reports.
CLIENT RATING
★★★★★
HIPAA-Compliant. SOC 2 Type II audit in progress.
CASE STUDY 4 · Solo Practitioner
Solo family medicine practice in Nevada
The challenge
Practice owner was personally handling billing on top of seeing patients. Burnout was real, and revenue cycle errors were creeping in. No time to chase denials or work AR.
What CHB did
CHB took over the full billing workflow at a transparent percentage rate with no minimum. Practice owner regained 8-10 hours per week previously spent on billing. We worked the legacy A/R book in parallel with current billing.
The outcome
Practice owner refocused on patient care. Current month revenue cycle ran smoothly with under one-day turnaround on claim submission. Legacy A/R recovered substantial sums that had been written off mentally.
CLIENT RATING
★★★★★
HIPAA-Compliant. SOC 2 Type II audit in progress.
CASE STUDY 5 · Hospital Billing
Mid-sized regional hospital department in Oregon
The challenge
High volume of inpatient and observation cases with complex DRG coding requirements. Hospital coding team was understaffed and backlogged. Revenue leakage from missed observation-to-inpatient conversions.
What CHB did
CHB hospital billing specialists supplemented the in-house coding team, focusing on high-complexity cases, observation status reviews, and DRG optimization. Daily case review caught conversion opportunities before close.
The outcome
Coding backlog cleared within 60 days. Observation-to-inpatient conversion rate identified at a higher accurate level. Case mix index improved as documentation gaps were closed in real time.
CLIENT RATING
★★★★★
HIPAA-Compliant. SOC 2 Type II audit in progress.
Year CHB founded
Specialties covered
Lowest rate
Why these medical billing results are possible.
HIPAA + SOC 2 Type II
CHB is HIPAA-compliant and is being independently audited under the SOC 2 Type II framework.
Specialty-specific billers
Every account is staffed by billers familiar with that specialty coding, modifiers, and payer behavior.
Work in your EHR
No data migration required. We log into your existing system, so workflows do not change for clinical staff.
Transparent pricing
As low as 2.5% of collected revenue. No setup fee, no per-claim charges, no long-term contract.
Daily denial work
Denials get worked within 48-72 hours of receipt when documentation is fresh and appeal windows are open.
Real reporting
Monthly dashboards with collections by payer, days-in-A/R trends, denial categorization, and patient balance recovery.
WHY TESTIMONIALS MATTER
How to read medical billing testimonials authentically.
Reading authentic medical billing testimonials helps you separate marketing claims from actual operational performance. The case studies on this page come from CHB Medical Billing engagements across the specialties we serve.
The most useful medical billing testimonials share three characteristics: specificity (named practice type), measurability (cited outcomes), and honesty (acknowledged starting point). Generic praise tells you nothing.
Each case study below includes the original challenge, what changed in the billing operation, and the observed outcome — structured the same way we would describe the work internally.
CHB ENGAGEMENT MODEL
How CHB structures medical billing engagements.
Every CHB medical billing engagement follows the same structured model. Understanding this helps you evaluate whether our testimonials match the kind of partnership you need.
Discovery
Free practice audit baselines current performance: clean claim rate, denial percentage, days-in-AR, write-off rate, patient balance recovery.
Transition
2-3 week phased transition with EHR access, credentialing review, and parallel claim processing. Legacy A/R cleanup runs concurrently.
Daily Operations
Eligibility, charge capture, coding, scrubbing, submission, ERA posting, denials, AR follow-up — all inside your existing EHR.
Reporting
Monthly dashboard plus quarterly business reviews. Patterns identified one quarter become improvements the next.
Account Management
Single point of contact via dedicated account manager. Available by phone, email, or Slack.
Compliance
HIPAA-compliant + SOC 2 Type II audit in progress throughout. Annual independent audits verify security controls.
EVALUATION CHECKLIST
What to evaluate in any medical billing testimonials.
Specific practice type identified (not "a client"). The case studies above name specialty + state + provider count.
Measurable outcome described. Look for terms like "denial rate dropped" or "days-in-AR reduced significantly".
The challenge is acknowledged honestly. Skeptical of testimonials that read "everything was great and got better".
The work performed is specific. "Better service" tells you nothing; "rebuilt cath lab coding workflow" tells you exactly what changed.
Time horizon is mentioned. Results "within 90 days" are different from results "over 3 years".
Third-party verification exists. On-site testimonials plus Google/Trustpilot/BBB reviews add credibility.
Specialty match. Testimonials from cardiology practices matter most if you run a cardiology practice.
Confidentiality balance. Authentic testimonials respect client privacy through reasonable anonymization.
BENCHMARKING RESOURCES
External resources for evaluating medical billing performance.
For benchmark data on industry-wide medical billing metrics, the following sources complement these testimonials.
MGMA Benchmarks
Medical Group Management Association publishes physician practice benchmarks for AR days, denial rates, and revenue per provider.
See benchmarks →HFMA Revenue Cycle
Healthcare Financial Management Association publishes revenue cycle benchmarks and best practice frameworks.
View resources →CMS Data
Centers for Medicare and Medicaid Services publishes industry-wide claim and denial statistics.
Visit CMS →BBB & Google Reviews
Third-party review platforms add verification beyond vendor-controlled testimonials.
Check BBB →CHB Free Audit
See whether these results translate to your practice. Get a no-commitment baseline.
Request audit →CHB Pricing
Transparent pricing: as low as 2.5% of collected revenue. No setup fee, no contract.
See pricing →Want similar results for your practice?
Start with a free practice audit. We baseline your current medical billing performance, identify specific opportunities, and provide a no-commitment proposal.