Medical Billing FAQ
Common questions about CHB Medical Billing: pricing (as low as 2.5% of collected revenue), HIPAA-compliance, SOC 2 Type II status, EHR integration, onboarding, supported specialties, and reporting. Browse by category below or use the search.
PRICING
Pricing & Contracts
CHB pricing starts as low as 2.5% of collected revenue. Your exact rate depends on your practice size and monthly volume, which we confirm on a short call. There is no setup fee, no per-claim charge, and no monthly minimum. Review our complete pricing structure.
No. CHB operates on a month-to-month basis. You can adjust scope or end the engagement with reasonable notice.
No hidden fees. Your rate, as low as 2.5% depending on volume, covers eligibility verification, coding, claim submission, ERA posting, denial management, AR follow-up, patient balance management, and reporting.
Our standard model is percentage of collected revenue. We offer flat-fee or per-claim arrangements only for unusual situations after a free practice audit confirms the right model.
In-house billing typically costs $5,500-$7,500 per month per provider when you account for salaries, benefits, software, training, and turnover. CHB, at a percentage of what we actually collect, runs significantly less with no staffing risk.
COMPLIANCE
HIPAA & SOC 2 Compliance
Yes. CHB is HIPAA-compliant. We sign a Business Associate Agreement (BAA) with every client practice and maintain HIPAA-compliant workflows across every step of the billing cycle.
SOC 2 Type II is an independent audit framework that verifies the design and operating effectiveness of security controls over time (typically 6-12 months). CHB is in audit process for SOC 2 Type II. Most medical billing companies hold only HIPAA compliance; SOC 2 Type II is a higher bar that very few billing companies achieve.
Yes. We sign a BAA with every client practice before any PHI changes hands.
All workflows run inside encrypted channels. Our team uses role-based access controls. We use secure file transfer for any documents that need to move between systems.
Patient data lives in your existing EHR system. CHB billers access it directly through your EHR, so PHI never migrates to a CHB system.
ONBOARDING
Onboarding & Transition
Typical onboarding takes 2-3 weeks. Week 1: free practice audit, EHR access provisioning, credentialing review. Week 2: workflow handoff, parallel claim processing begins. Week 3: full operations.
Your EHR/PM system access for our billers, your credentialing status with major payers, any existing payer contracts, your current fee schedule, and a contact person for transition questions.
Yes. Legacy A/R cleanup is a common onboarding scope. We work the aging book payer by payer to recover what is still collectible while running current billing in parallel.
No. CHB works inside your existing system. We do not require any software change. See our EHR integration page.
SERVICES
Services & Coverage
Eligibility verification, charge capture review, coding, claim scrubbing, electronic claim submission, ERA posting, denial management and appeals, AR follow-up, patient balance management, and monthly reporting.
Yes. CHB offers provider credentialing services including initial credentialing, re-credentialing, CAQH management, payer enrollment, and revalidations.
Yes. Denial management is available as part of full billing or as a standalone engagement. Learn more.
Yes. AR cleanup is a standalone service we offer. More on AR Management.
Prior authorization tracking is included in our standard billing service for procedures that require it.
EHR
EHR & Technology
We support most major EHRs including Office Ally, eClinicalWorks, Athena, Epic, Kareo, Practice Fusion, NextGen, AdvancedMD, DrChrono. See the full list.
Yes. We have a dedicated Office Ally medical billing page.
Yes. Our eClinicalWorks medical billing page covers PM Analytics, eBO reports, healow patient portal coordination, and MIPS reporting.
Most likely yes. If your EHR has standard claim submission and reporting capability, our billers can work inside it.
SPECIALTIES
Specialties
CHB covers 30+ specialties. Browse the full specialties list.
Yes. We handle Medicaid, Medicare, Medicare Advantage, Medi-Cal, and other government payers across participating states.
Yes. Multi-specialty group billing is common in our portfolio.
REPORTING
Reporting & Communication
Monthly dashboard covering collections by payer, days-in-A/R trend, denial rate by category, write-offs, patient balance recovery.
Yes. Every CHB client has a dedicated account manager who serves as the single point of contact.
Standard response time is within one business day. Urgent claim-specific questions typically same day.
Yes. We provide access to a dashboard showing current claim status, pending denials, and AR aging in real time.
GENERAL
About CHB
CHB is headquartered in Sunland, California. Our team is US-based.
CHB has been delivering medical billing services since 2002.
Yes. We serve practices nationwide with stronger regional depth in California and the Western US.
Yes. Start with a free practice audit. Request your free audit.
VENDOR EVALUATION
Questions to ask any medical billing vendor.
Beyond the standard medical billing FAQ above, here is a checklist to use when interviewing any potential billing partner.
How quickly are denials worked? Look for "within 48-72 hours" not "as soon as possible".
What is your clean claim rate by payer? Industry benchmark is 95%+.
Who exactly will work my account? Should be a specialty-experienced biller.
What is your appeal win rate? Meaningful answer cites a specific percentage.
How do you handle the transition? Look for structured phased onboarding.
Are you pursuing SOC 2 Type II? Very few billing companies are. CHB is.
Will you sign a BAA? Yes is the only acceptable answer.
Where does patient data live? Should stay in your EHR, not external systems.
What happens to my data if I leave? It stays in your EHR; vendor loses access.
Is the rate truly transparent? Specifies percentage, what is included, what is not.
Are there setup fees or minimums? Clean answer is no.
What is the contract term? Look for month-to-month or short commitment.
EXTERNAL RESOURCES
Authoritative medical billing resources.
For deeper reference, the following sources complement this medical billing FAQ.
CMS
Centers for Medicare and Medicaid Services publishes Medicare and Medicaid billing rules, fee schedules, and policy updates.
Visit CMS →HHS HIPAA
U.S. Department of Health and Human Services maintains the comprehensive HIPAA overview.
View HIPAA rules →AMA CPT
American Medical Association CPT resources provide the official Current Procedural Terminology code set.
View CPT →AAPC
American Academy of Professional Coders offers certification and ongoing education.
Learn more →MGMA Benchmarks
Medical Group Management Association publishes physician practice performance benchmarks.
See benchmarks →CHB Free Audit
Get a no-commitment baseline of your current medical billing performance.
Request audit →Still have questions?
Talk to a CHB billing specialist. Get a free practice audit. HIPAA-compliant. SOC 2 Type II audit in progress. As low as 2.5% of collected revenue.